As we all have differing needs and preferences, the team at Brewood and Wheaton Aston are committed to making patients’ experience at the surgeries a comfortable one.
Here are a few things that might help...
There is a large waiting room for patients. The chairs are set at different angles, some facing different ways, so that patients who are sensitive to crowded rooms are not faced with other patients directly. There is also plenty of space to move around should anyone struggle to sit in one space for long.
You are very welcome to breast feed your baby at the surgery and have private spaces if you wish.
There are two external sliding glass doors giving access and exit to the patient waiting room. Doors are wide and patients can see directly through them without obstruction for those who may feel claustrophobic.
There is music playing in the waiting room at a low level to make sure patients with sensory sensitivity are not overwhelmed.
For patients who are hard of hearing, communication has been made rather difficult by the use of face masks covering peoples mouths. At the Surgery, we have transparent visors for staff so patients can lip read.
The patient call board in the waiting room announces when a clinician is ready to see you. It states the patients name and designated room loudly. Staff are happy to help guide any patient to their appointment room.
If you feel there are any further reasonable adjustments we can make to help patients and staff please let us know!
